Help centre
Frequently Asked Questions
Quick answers to common questions about orders, delivery, payments and returns.
Orders
Payments
Returns
Safety
OrdersHow do I track my order?+
Sign in, open My Orders and select an order to see its current status, estimated delivery date and shipment timeline.
OrdersCan I change the delivery address after ordering?+
Address changes are not guaranteed after confirmation. If the order has not been packed, contact support immediately with the order number. For account security, delivery may be limited to the original serviceable area.
OrdersCan I cancel an order?+
Eligible orders can be cancelled while the cancellation option remains available in order details. After dispatch, receive the parcel and request a return if the item is eligible.
PaymentsWhich payment methods are accepted?+
AinaBazaar supports UPI, debit cards, credit cards, net banking, wallets and Cash on Delivery where available. Availability is confirmed at checkout.
PaymentsMoney was debited but the order failed—what now?+
Payment providers sometimes confirm late. Wait a short while and check My Orders. If no order appears, a failed authorization is generally reversed automatically by the bank; contact support if it does not reflect within the bank’s stated timeline.
PaymentsHow do coupons work?+
Enter a valid coupon during checkout. Minimum order value, eligible categories, validity and usage limits are checked automatically before the discount is applied.
DeliveryWhen will my order arrive?+
The best estimate appears at checkout and in order details. Most dispatched orders arrive within 3–7 business days, subject to location and courier conditions.
DeliveryWhy did products from one order arrive separately?+
Items may ship from different fulfilment locations. Each package can have its own tracking status, but no extra undisclosed shipping charge is added after checkout.
ReturnsHow do I return a product?+
Open the delivered order, choose the eligible item, select a reason and follow the pickup instructions. Preserve the packaging, tags and accessories.
ReturnsHow long does a refund take?+
After the return passes inspection, refunds are initiated to the applicable payment method. Banks and payment providers usually take 5–10 business days to reflect the amount.
AccountDo I need an account to shop?+
Browsing does not require an account, but signing in is required to place and track orders, manage addresses and sync your wishlist.
SafetyWill AinaBazaar ever ask for my OTP or card PIN?+
No. Never share a login OTP, UPI PIN, CVV or card PIN with anyone. Support may ask for an order number but will not request secret authentication credentials.
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