Privacy Policy

Scope

About this policy

This policy applies when you browse AinaBazaar, create an account, place an order or contact support. It covers information handled through our website and related customer-service interactions. External websites linked from AinaBazaar operate under their own privacy policies.

What we receive

Information we collect

• Account details such as name, email address and mobile number.
• Delivery addresses, saved preferences, wishlist and order history.
• Payment status and transaction references; card PINs and OTPs are not stored by AinaBazaar.
• Support conversations and information you voluntarily provide.
• Device, browser, IP, usage and diagnostic data used for security and service improvement.

Purpose

How we use information

Information is used to create and secure accounts, process and deliver orders, handle payments and refunds, provide customer support, detect abuse, meet legal obligations and improve the shopping experience. Essential order and security messages cannot be opted out of while the relevant service is active.

Necessary partners

When information is shared

We share only the information needed by service providers performing functions such as payment processing, delivery, hosting, communication, analytics and fraud prevention. Information may also be disclosed when required by applicable law, a valid legal process or to protect customers and the platform. We do not sell personal information for money.

Duration

Retention and deletion

Information is retained only for as long as needed for the stated purpose, account operation, dispute handling, fraud prevention and legal or accounting requirements. Deleting an account does not always allow immediate deletion of records that must be retained by law or are required to complete an active transaction.

Protection

Security and account safety

We use reasonable administrative, technical and organizational safeguards, including access controls and encrypted connections. No service can guarantee absolute security. Use a unique password, sign out on shared devices and never disclose a card PIN, password or OTP.

Control

Your choices and contact

You can review and edit profile and address details from your account. You may request access, correction or deletion for information not manageable there, subject to identity verification and legal retention requirements. Send privacy questions to privacy@ainabazaar.com.