Shipping Policy

Before checkout

Delivery coverage and serviceability

AinaBazaar delivers to serviceable pin codes across India through third-party courier partners. Serviceability is checked using the delivery address supplied during checkout. Some oversized, regulated or location-restricted products may not be deliverable to every pin code.

• Add a complete address, landmark and reachable mobile number.
• The final delivery estimate is displayed before the order is placed.
• International shipping is not currently available.

What you pay

Shipping charges

Charges are calculated on the eligible cart value after applicable discounts and are always displayed in the order summary before payment.

• Standard shipping is free when the eligible order value is ₹499 or more.
• A ₹49 shipping charge applies when the eligible order value is below ₹499.
• If special handling is required, the charge will be disclosed at checkout—never added later.

Preparing your order

Processing and dispatch

Confirmed orders are generally processed within 1–2 business days. Processing may take longer for high-demand items, public holidays or when payment verification is pending. Products in one order may arrive in separate packages when they ship from different locations.

Expected arrival

Delivery timelines

Most dispatched orders arrive within 3–7 business days. The date shown is an estimate rather than a guaranteed appointment because courier capacity, weather and regional conditions can change in transit. Delivery personnel may call before arrival.

• Confirmed: payment and inventory checks are complete.
• Packed: the product is prepared and labelled for dispatch.
• Shipped: the parcel is with the courier and tracking is available.
• Out for delivery: delivery is expected that day.

Stay informed

Tracking your shipment

Sign in and open My Orders to view the latest status, courier name and tracking details when available. Tracking events can take several hours to update after dispatch. Never share an OTP before the parcel is physically delivered to you.

When plans change

Delays and failed delivery attempts

Weather, public holidays, remote-area access, address issues or courier disruptions may affect the estimate. A courier may make additional attempts after a missed delivery. If the package is returned because the address was incomplete or the recipient was unavailable, refund eligibility will be assessed after it reaches the origin facility.

Report promptly

Damaged, tampered or missing packages

Do not accept a visibly tampered parcel when refusal is possible. If damage or missing contents are discovered after delivery, preserve the product and all packaging and contact support within 48 hours. Clear photos of the outer label, packaging and item help us investigate with the courier.