Returns & Refunds

Eligibility

Return window

Most eligible products may be returned within 7 calendar days of delivery. The product page or order details may show a different category-specific policy, which takes priority. A return is accepted only after the item passes the applicable quality check.

• Item is unused and in its original condition.
• Original box, tags, manuals, accessories and freebies are included.
• Serial number or IMEI matches the delivered product.
• Invoice and return reference are available.

Exceptions

Items that may not be returnable

• Personal-care, beauty or hygiene products once opened or used.
• Innerwear, consumables, customized goods, gift cards and digital products.
• Products marked “non-returnable” on the product page.
• Damage caused by misuse, liquid exposure, unauthorized repair or incorrect installation.
• Items missing original components, labels or serial-number identification.

Self service

How to request a return

• Sign in, open My Orders and select the relevant order.
• Choose the item, return reason and requested resolution.
• Upload clear photos when the item is damaged, incorrect or incomplete.
• Keep the packed item ready for pickup and retain the acknowledgement.
• Track the request and refund status from the order page.

Pickup

Inspection and quality check

Some products are checked at pickup; others are inspected after reaching the return facility. The check verifies condition, completeness and serial-number consistency. If a return does not meet the policy, it may be declined and sent back with the reason recorded in the request.

Resolution

Replacement and cancellation

A replacement may be offered for an eligible damaged, defective or incorrect product when inventory is available. Orders can be cancelled only while the cancellation option remains visible. Once shipped, use the return process after delivery if the product is eligible.

Money back

Refund method and timeline

Approved prepaid-order refunds are sent to the original payment method. After initiation, banks and payment providers typically take 5–10 business days to reflect the amount. COD refunds require verified UPI or bank details supplied through the approved support flow. Shipping charges may be excluded when the return is not caused by an incorrect, damaged or defective delivery.

Need help?

Wrong, damaged or defective item

Report an incorrect, damaged, incomplete or defective delivery as soon as possible and within the window shown for the item. Keep the packaging, shipping label and all contents. For electronics, troubleshooting or an authorized-service confirmation may be requested where the brand warranty applies.